Managed Services & User Adoption Support

Let Withum’s secure, flexible, reliable, and scalable managed services free you to focus on what matters most - your business. Our managed services solutions provide organizations with numerous benefits to include: easier budgeting, with predictable monthly charges; reduced costly on-site visits and troubleshooting time; routine monitoring and management to minimize potential issues.


Supporting Your Office 365 & SharePoint Implementation

Whether you’re deploying Office 365 or a SharePoint implementation, supporting your business infrastructure is no simple matter. You want to eliminate technical issues that adversely affect uptime and overall performance, while also providing expertise to minimize user frustration and drive adoption.

Our user adoption and support services have the Office 365 and SharePoint expertise necessary to keep your users happy and productive:

  1. User Adoption & Change Management
  2. Managed Services & Support
  • IT Desktop Support
  • Azure/Cloud Server Support
  • Office 365 and SharePoint
  • Enterprise Mobility and Security
  • Data Analytics
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User Adoption & Change Management

A well-thought-out training, communications and rollout plan is critical to driving adoption for the Office 365 and SharePoint platforms — and that requires organizations to have knowledgeable resources available to respond to user requests and feedback. But these types of training and change management roles are often difficult to fill internally.

Our Office 365 and SharePoint support services help by augmenting your internal adoption team, especially during the critical post-launch period. We provide “just-in-time” training and support for users, as well as help with configuration and set-up tasks. We provide these post-launch resources to ensure your organization is able to handle the spike in user requests and issues as people grow accustomed to the new solution.

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Managed Services & Support

Moving To Office 365? Ensure Top Performance For Your Office 365 Environment

Though Microsoft offers support as part of every Office 365 package, for many of our clients, the support does not always match their specific needs, may not be as responsive as expected or may lack pro-active monitoring. Withum is here to support our clients that have migrated to Office 365. We offer comprehensive support plans to help our client maximize their investment in the cloud.

Those packages can be tailored to meet every organization specific needs.

  Starter     Pro     Enterprise
Ticket Management X     X     X
Answer to question, troubleshooting X     X     X
Notification of new features X     X     X
Quarterly review of tickets X     X     X
Monthly review of tickets and recommendations X     X     X
Tickets #/month 5     25     Unlimited
Proactive uptime reporting Basic     Basic     Enhanced
SharePoint Online support       Optional     X
Hybrid support             X
SharePoint customization       Optional     X
SharePoint Governance audit             X

Ensuring Your SharePoint Runs At Optimum Performance

Withum has developed a unique staffing model specifically for supporting a SharePoint implementation, combining the best elements of traditional managed services and staff augmentation. We offer the flexibility and pricing consistency found in a typical managed services model, with the dedicated support you would customarily find with staff augmentation.

Our technical support services are ideal when your organization needs additional help with resolving technical issues, responding to help desk support requests and working through punch lists of smaller enhancement requests. Augmenting your staff with our resources helps your internal IT team become more responsive to users and accelerates the delivery of enhancement requests.

“We’ve worked with other Microsoft consultants in the past, but none have matched Withum's level of technical expertise and knowledge of Microsoft’s technology.”

Johnson, Mirmiran & Thompson, Inc.
“An Employee Owned Company”

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