I’ve been working with both portals and intranets for over a decade, and more specifically, I’ve focused on website taxonomy and metadata management for portals over the last 15 years. So, for me, corporate document classification holds a special place in my heart. However, with that said and all bias aside, metadata still has a very relevant place in the search driven digital workplace.
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Here’s a statement you’ve read a million times: employees demand accessibility of corporate resources at all times, from anywhere, on any device. While this statement is likely redundant for you, it’s a fact. And it’s a fact that’s affecting your workplace right now.
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Hunting for a document might seem like just a momentary inconvenience. But it could indicate a larger problem that’s having a negative impact on employee productivity.
The ability to find and reuse relevant content is critical for professional services firms. Having a system that supports findability could mean the difference between spending hours or days on a process.
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Occasionally, when you have trouble finding a document with enterprise search, the problem is technical: You type in a word and receive an error message. But the most common problem that SharePoint 2013 users encounter is noise: You type in a word and it brings back every result that matches that word, wherever it occurs in any document, anywhere. That’s a lot of noise to sift through, and you’re probably no closer to finding the document or content you need.
Much of the frustration people have with enterprise search is due to inflated expectations from using consumer search engines. After years of habituation to Google’s advanced semantic search querying in everyday life, it’s hard to accept anything less in an enterprise environment.
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