We see the following progression happen far too often: organizations start out with high hopes for their intranet design projects, but when a working solution is actually delivered, users are quick to complain about it. This disappointment results from a failure to manage user expectations for the intranet, which sets up unrealistic expectations that could never be met.
Managing user expectations from the outset can help to avoid discontentment and even result in a better and more practical intranet coming out of the design process.
Read More