Shifts in Microsoft Teams: What You Need to Know

Posted by Melissa Hubbard on March 6, 2019

Shifts_MS Teams

Microsoft Teams is more than just an Office 365 application. It is a swiss army knife of a platform that provides a single place for teams to work and communicate using the standard features, as well as connecting to other Office 365 applications and third-party services. Microsoft Teams continues to become more and more robust and focused on empowering and improving collaboration across different industries and work roles.

Manage Your Schedule and Shift Right Within Microsoft Teams

At the Microsoft Ignite 2018 conference it was announced that an app called Shifts that allows individuals to view schedules, swap shifts, and request time off would be added to Teams.  It was also announced that Shifts would be replacing the StaffHub app, which offers very similar functionality. Shifts was recently added to Microsoft Teams and StaffHub will be retired in October 2019 making it a perfect time to begin thinking about switching to Microsoft Teams. Tools to help with the data migration from StaffHub to Microsoft Teams are expected to be released soon.

Let’s take a look at what Shifts has to offer.

Shifts_MS Teams

Schedule Creation
Schedules can be created for each team by Team Owners. Team Owners are designated as Managers and have the ability to create schedules and assign shifts. Individuals can be added to the schedule and be given Owner permissions allowing them to create and update schedules. Staff members can be placed in groups and shifts created for those groups. It should be noted that Shifts currently doesn't support guest users. Even if Guest access is turned on in the Teams tenant and there are guests on a team, they still can't be added to or use shift schedules.

Add Open Shift

The total shift hours are calculated for the group. Different views are available that show the schedule by the person or by the shift. Schedules can be created then published so that everyone assigned shifts in the schedule can see it. Shifts can be color coded and named. Daily activities such as breaks and lunch can also be added to the daily schedule. Schedules can also be copied and then reused as needed. There are a lot of convenient features, and the scheduling process is very user friendly and simple.

Shifts_Microsoft Teams


Time Off and Shift Requests

Shifts provides a way for first line workers to request shifts that Managers have made available as well as request time off. The types of time off requests available can be configured for the schedule. This is very important considering every organization has different types of time off. Managers can review time off and shift requests. Once approved these requests are added to the schedule. Staff can also swap shifts or offer them to someone else. The time off and shift request functionality can be configured or disabled if it is not in line with your business process.

Shifts Requests_Microsoft Teams

Managing a schedule, shift assignments, and hours can be a very tedious task. Shifts in Microsoft Teams can greatly reduce the time spent on this so that the focus can remain on what is important, the work. Shifts can be used from mobile devices as well as the desktop version allowing for Managers and staff to keep up to date on the schedule and shifts while on the go.

Withum Digital is here to help if your business is having difficulty managing a schedule, or you are using StaffHub and have questions on how to move forward using Shifts. Schedule a meeting online or give us a call at 240.406.9960.  

Topics: microsoft teams

Melissa Hubbard

Melissa is an Office 365 and SharePoint consultant at Withum who specializes in simplifying and automating business processes using Flow and SharePoint Designer. She is experienced in managing projects throughout the entire lifecycle as well as developing and implementing SharePoint and Office 365 solutions.

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